Associate Reflection | 7 Attributes

By Stephen Flatt

One of the unique characteristics of The Resource Group is our 7 Attributes. These attributes define who we are, how we operate, how we work, and how we treat each other. I’ve worked for and with multiple organizations throughout my career, and each of those organizations has a mission statement or a set of core values. However, I’ve never before witnessed or experienced an organization that works more tirelessly to model those attributes so carefully in all areas of the organization. We have a tendency to be very meticulous about who we hire, as our associates must demonstrate the 7 Attributes during the interview process. Because of this commitment to those standards, our associates tend to share and demonstrate a shared purpose and value system.
My favorite attribute is “Nice”. Having spent time in large publicly traded organizations, being “nice” would be an odd attribute. However, in this organization, we delight in individuals who are nice. Being nice does not mean you are weak, but that you are a servant and you serve others with a servant’s heart. Being nice means demonstrating kindness to others and simply having a caring attitude. Because of the importance of this attribute and our dedication to upholding it, we’ve created a mission-focused organization of servant leaders who are dedicated to finding creative

solutions for our customers. We work hard, treat others with respect, and aggressively and creatively seek ways to lower the cost of healthcare for our customers and facilities. Accomplishing these tasks is not easy by any means, but it is much more rewarding doing this work with others who share and demonstrate a common and focused set of values.